Hotel Orca Praia · Funchal
AI agents for Hotel Orca Praia
Guests, bookings, upsell and the daily routine of a hotel by the ocean: agents take the routine, your team keeps the welcome.
Working at companies in Ukraine
- Front desk and guestsReply in a minute
- Reservations, revenue, salesLess OTA commission
- Restaurant and upsellOffers at the right time
- Rooms, maintenance, back officeReport at 8:00
your data → Initask agents → resultsruns every day
Four directions
What the agents take on
Front desk and guests
Every guest answered in a minute
A guest writes at night in German. The agent replies in their language, from your rules and the PMS, and reception sees the whole chat in the morning.
Initask Guest: guests order from the menu and send requests to reception from their phone
- Front deskGuest assistantMessages in WhatsApp, email and Booking wait until reception is free, in several languages.Reply in under a minute, day and night, in the guest’s language
- Front deskOne guest profileA returning guest fills in pre-check-in again for every booking.Check-in once, reception sees the whole history
- Front deskNight auditAt night the shift closes the day by hand: room charges, no-shows, cash and card totals.The day closed with every gap flagged for the morning
- Guest relationsLetters before and after the stayGuests get the same general emails, whatever their plans.One personal letter before arrival and a thank-you with an invitation to book direct
WhatsApp, in German · example23:12
Guten Abend! Wie komme ich morgen früh ins Zentrum von Funchal?
Guten Abend! Die Bushaltestelle ist ein paar Minuten vom Hotel entfernt, mit dem Taxi sind es etwa 15 Minuten. Soll ich ein Taxi für 9:00 bestellen?
Ja, bitte, für 9:00
Erledigt: Taxi um 9:00 am Eingang. Gute Nacht!
- WhatsAppguest, room 31223:12
- Agentreply in German23:12
- Taxibooked for 9:00booked
- Receptionsees the chat at 7:00logged
Reservations, revenue, sales
More direct bookings, rates by demand
The agent invites returning guests to book direct, watches demand, events and nearby hotels, and suggests rates every morning. You approve with one click.
- ReservationsDirect booking agentEvery room sold on Booking pays a commission, even for guests who come back.Enquiries from the website and email brought to a direct booking
- RevenueRates and occupancyRates are set by hand, while demand on Madeira moves with the season, the Flower Festival, the Atlantic Festival and New Year fireworks.A rate suggestion every morning, approved with one click
- SalesGroups and weddingsA group or wedding enquiry needs a quote, and it waits for the manager.A quote draft with rooms and dinners on the same day
- MarketingSocial mediaPosts and direct messages depend on a free moment of the team.A weekly plan from hotel life, replies to messages within minutes
Rate suggestions · next week · example3 to approve
MonTueWedThuFri
Ocean view
Junior Suite
Garden view
Family room
Rate upHoldCheckRate down
Restaurant and upsell
The right offer when the guest decides
Instead of a general email, each guest gets one offer at the moment it matters: a transfer before arrival, dinner at Panorama on the first evening, late check-out on the last day.
- F&BPanorama table bookingsTable requests come by phone, chat and at the desk, and some are lost.Every request in one list, confirmed to the guest in their language
- F&BBreakfast and bar forecastThe kitchen and bar plan by feel, without tomorrow’s occupancy.Covers for breakfast and dinner from the booking forecast
- Front deskUpsell at the moment of decisionTransfers, excursions, car hire, Panorama dinner, late check-out and upgrades are offered at the desk or in a general email.One offer when the guest is deciding: before arrival, on the first evening, on the last day
- PurchasingKitchen purchasing and stockOrders for the kitchen follow habit, and some products go to waste.Orders from the occupancy forecast and the menu
Offers sent this week · example5 offers
MonWhatsAppAirport transfer, family of fourBooked
TueEmailPanorama dinner, first eveningBooked
WedWhatsAppDolphin boat trip, 2 guestsBooked
ThuChatLate check-out until 15:00Asked
FriBookingUpgrade to ocean viewSent
1offer per moment
6languages
0mass emails
Rooms, maintenance, back office
Reviews, rooms and a report by 8:00
The agent drafts replies to reviews, turns each complaint and staff request into a task, plans housekeeping by check-outs and sends the owner a short report every morning.
FinDesk: our accounting agents that close routine bookkeeping every day
- HousekeepingRoom statusReception asks by phone which rooms are ready.Room status from the housekeeper’s phone, seen at the desk at once
- HousekeepingLost and foundForgotten items are written on paper and guests wait for an answer.Each item logged with a photo, the guest gets a reply the same day
- MaintenanceRepair requestsA broken lamp reported by a guest or the staff gets lost between shifts.A photo becomes a task with a deadline, reception sees the status
- Guest relationsReviews in the guest’s languageReviews on Booking, Google and TripAdvisor come in many languages and some stay unanswered.A reply draft for every review within a day, each complaint becomes a task
- FinanceInvoices and OTA commissionsSupplier invoices and Booking commission statements are checked by hand.Every invoice and commission matched, gaps flagged
- HRShifts and staff trainingShift plans and training for new staff live in chats and paper.Shifts from the occupancy forecast, short lessons for new staff on the phone
- ManagementMorning reportOccupancy, ADR, RevPAR and complaints sit in different systems.One short report at 8:00 with each number linked to its source
Housekeeping today · exampleroom 214 late
10:0011:0012:0013:0014:0015:00
Floor 1
Floor 2
Floor 3
Suites
Public areas
Orca Praia × Initask
How we launch together
You bring the task and your data as they are; we bring agents on your data, a dashboard and support.
1Task2Demo on data3Pilot4Scale
Orca Praiatask and data
Your rules and exports
Rollout and report
Initaskagents, dashboard, training
Agent on your data
Rollout, dashboard, support
Step 1You pick one thing to start: guests, bookings, upsell or operations.
Step 2The agent works on your rules and exports, sent as they are.
Step 3First part live, results in numbers.
Step 4Next agents, at your pace.
Next step
We start with one process
We take one direction and show the agent on your own data. Files can come as they are, we normalise them ourselves.
Front desk and guests
Reservations, revenue, sales
Restaurant and upsell
Rooms, maintenance, back office
Pick the agents for Orca Praia
VMLed by Vitalii Miniailo, founder of Initask